What is Siebel?
In Inland Revenue Authority of Singapore, I work as an IT Analyst Programmer. My responsibilty is to build and fix problems relating to Siebel Package Sofware. So, here i would like to try to explain in a layman term, what Siebel actually is.Siebel is a leading package software for CRM (Customer Relational Management). Many international corporations use this package software (Siebel) to help them retains their employees, making customers happy and to eliminate the paper works.
An example would be a Call Center. For example, the first time you book a taxi, the operator would ask about your particulars such as your name, your phone number and your location. This data will be captured to the Siebel database. The next time you call in, You would not need to supply your particular again; it is as if the taxi operator knows you. Indeed, the operator knows you because once you made a call, your phone number will be transfered to the Siebel Package software and do a lookup to the siebel database to retrieve your particulars. Can you imagine that everytime you call a taxi in singapore, and you will have to tell the operators again and again about your phone number, your name and your location? This is how Siebel helps corporation to achieve the satisfaction of their customers.
I hope this could explain what Siebel or CRM is and why corporations use it.
This entry was posted on Monday, December 12th, 2005 at 7:00 am and is filed under Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
